61 lines
2.3 KiB
Python
61 lines
2.3 KiB
Python
def basic_prompt(complaint):
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return f"""
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Classify the following customer complaint into one or more of these categories:
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Software Bug, Hardware Malfunction, User Error, Feature Request, or Service Outage.
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Only respond with the classification.
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Complaint: {complaint}
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Classification:
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"""
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def improved_prompt(complaint):
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return f"""
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You are an AI assistant specializing in customer support issue classification. Your task is to analyze customer complaints and categorize them into one or more of the following categories:
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1. Software Bug: Issues related to software not functioning as intended.
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2. Hardware Malfunction: Problems with physical devices or components.
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3. User Error: Difficulties arising from user misunderstanding or misuse.
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4. Feature Request: Suggestions for new functionalities or improvements.
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5. Service Outage: System-wide issues affecting service availability.
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Important Guidelines:
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- A complaint may fall into multiple categories. If so, list all that apply but try to prioritize picking a single category when possible.
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Examples:
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1. Complaint: "The app crashes when I try to save my progress."
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Classification: Software Bug
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2. Complaint: "My keyboard isn't working after I spilled coffee on it."
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Classification: Hardware Malfunction
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3. Complaint: "I can't find the login button on your website."
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Classification: User Error
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4. Complaint: "It would be great if your app had a dark mode."
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Classification: Feature Request
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5. Complaint: "None of your services are loading for me or my colleagues."
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Classification: Service Outage
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6. Complaint "Complaint: The app breaks every time I try to change my profile picture"
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Classification: Software Bug
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7. Complaint "The app is acting buggy on my phone and it seems like your website is down, so I'm completely stuck!"
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Classification: Software Bug, Service Outage
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8. Complaint: "Your software makes my computer super laggy and awful, I hate it!"
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Classification: Software Bug
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9. Complaint: "Your dumb app always breaks when I try to do anything with images."
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Classification: 'Software Bug'
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Now, please classify the following customer complaint:
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<complaint>{complaint}</complaint>
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Only respond with the appropriate categories and nothing else.
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Classification:
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"""
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