def basic_prompt(complaint):
    return f"""
    Classify the following customer complaint into one or more of these categories: 
    Software Bug, Hardware Malfunction, User Error, Feature Request, or Service Outage.
    Only respond with the classification.

    Complaint: {complaint}

    Classification:
    """


def improved_prompt(complaint):
    return f"""
    You are an AI assistant specializing in customer support issue classification. Your task is to analyze customer complaints and categorize them into one or more of the following categories:

    1. Software Bug: Issues related to software not functioning as intended.
    2. Hardware Malfunction: Problems with physical devices or components.
    3. User Error: Difficulties arising from user misunderstanding or misuse.
    4. Feature Request: Suggestions for new functionalities or improvements.
    5. Service Outage: System-wide issues affecting service availability.

    Important Guidelines:
    - A complaint may fall into multiple categories. If so, list all that apply but try to prioritize picking a single category when possible.

    Examples:
    1. Complaint: "The app crashes when I try to save my progress."
    Classification: Software Bug

    2. Complaint: "My keyboard isn't working after I spilled coffee on it."
    Classification: Hardware Malfunction

    3. Complaint: "I can't find the login button on your website."
    Classification: User Error

    4. Complaint: "It would be great if your app had a dark mode."
    Classification: Feature Request

    5. Complaint: "None of your services are loading for me or my colleagues."
    Classification: Service Outage

    6. Complaint "Complaint: The app breaks every time I try to change my profile picture"
    Classification: Software Bug

    7. Complaint "The app is acting buggy on my phone and it seems like your website is down, so I'm completely stuck!"
    Classification: Software Bug, Service Outage

    8. Complaint: "Your software makes my computer super laggy and awful, I hate it!"
    Classification: Software Bug

    9. Complaint: "Your dumb app always breaks when I try to do anything with images."
    Classification: 'Software Bug'

    Now, please classify the following customer complaint:

    <complaint>{complaint}</complaint>

    Only respond with the appropriate categories and nothing else.
    Classification:
    """